Help Centre
Help Centre
Your FAQs answered
FAQs about delivery
Once your order has been dispatched, we’ll send you an email which includes the tracking number and a link to the website where you can track it. If you would like an order update, track your order here.
We provide discreet delivery in secure plain brown boxes with no mention of sex machines on the packaging, so nobody need know what’s inside. See what they look like here.
We work with a variety of reputable delivery service partners. You will be notified which courier will deliver your parcel once you have placed your order and it has been dispatched. Read more about our delivery services here.
We’re not happy unless you are, which is why we offer a 30 day returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.
You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.
FAQs about privacy and security
Yes, absolutely. You can read more about how we keep the Sex Machine Shop website secure here.
It’s a fairly long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.
Sex Machine Shop will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for our own marketing purposes, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.
You can read our Terms and Conditions to find out more, and also read more about our Cookie Policy.
FAQs about orders and payment
Lots! We have payment options to suit all online shoppers.
You can pay by credit or debit card – we accept MasterCard, Visa and American Express.
You can also pay via Apple Pay, Google Pay and PayPal, or spread the costs of your payment via Klarna, PayPal Pay Later or Clearpay.
Please contact Sex Machine Shop Customer Care immediately after placing your order if you wish to amend or cancel it.
If your order has already been processed by our warehouse team, we will be unable to cancel it.
However, you can easily return the item to us. Visit our order returns page.
FAQs about Sex Machine Shop
Founded in 2019, Sex Machine Shop has established itself as a recognised online retail brand of sex machines.
Our mission is to enable the exploration of sexuality and great sex through the sex toys and positive community engagement.
Read more about the history of Sex Machine Shop and what we’re up to today here.